Interpersonal skills are essential skills used to build trust, to develop people and confidence, to negotiate, to problem solve, to manage and lead. One of these skills is Assertive Communication. It’s the ability to express your needs, opinions, thoughts in a confident manner as opposed to an aggressive or passive manner. Assertive communication builds confidence as the course creates self awareness and helps the learner decide which communication technique to use and when.

This course looks into the skill less used: listening and understanding others. Most of us believe that we listen but in effect what we do is that we hear. Listening involves more than hearing. It involves understanding why the other person said what he said and the feeling behind the words. Listening is a skill that, if done consistently and in the right way, improves relationships and trust. Misunderstandings happen because we assume instead of truly listening; Lack of development also happens as a result of not asking questions in order to help the other person gain clarity.

This course looks into giving you the skills and the techniques to managing your impulses and anger so that they work for you and not against you. One characteristic of healthy, happy and successful people is that they know when they are about to lose control of their impulses and how to manage the energy of anger so that it does not cause damage. There is a difference between suppressing anger and managing anger. Most people suppress which is harmful both in terms of what it does to your body and your relationships.

We recommend the use of a wired internet connection when taking this course. Connection via mobile internet is also possible; however, it is considered unstable and might cause the failure of your exam. Supported Internet Browsers:

Google Chrome, Mozilla Firefox, Microsoft Edge and Internet Explorer
Operating Systems:

Microsoft Windows
Apple macOS
Linux,
Android
Apple's iOS
Important note: For optimized experience we suggest using a desktop browser.