Interpersonal skills are essential skills used to build trust, to develop people and confidence, to negotiate, to problem solve, to manage and lead. One of these skills is Assertive Communication. It’s the ability to express your needs, opinions, thoughts in a confident manner as opposed to an aggressive or passive manner. Assertive communication builds confidence as the course creates self awareness and helps the learner decide which communication technique to use and when.
At the end of this course you will:
Understand the different ways with which we communicate and their impact. Be able to pick and choose which technique to use, according to the situation. Learn specific assertiveness techniques. Learn how to express yourself with clarity and confidence as well as how to handle any manipulative or aggressive responses coming from the others.
Module 1: Types of behaviour Module 2: Reasons for our behaviours Module 3: The broken record Module 4: Types of assertion
We recommend the use of a wired internet connection when taking this course. Connection via mobile internet is also possible; however, it is considered unstable and might cause the failure of your exam. Supported Internet Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge and Internet Explorer
Operating Systems: Microsoft Windows Apple macOS Linux, Android Apple's iOS Important note: For optimized experience we suggest using a desktop browser.