Safebridge provides client and product support for corporate customers and individual candidates.
If you have any questions, do not hesitate to contact us. You can find the details on our "Contacts Page".
Our Customer Support will not be available during the below mentioned timeframes:
24.12.2016 13:30 UTC - 25.12.2016 05:00 UTC
31.12.2016 16:00 UTC - 01.01.2017 13:00 UTC
If you would like to report any issue, please feel free to send us an email to support(at)safebridge.net
We will look into your matter as soon as we are available again.
More Information about our downloads: "Download Page"
What are the minimum system requirements?
What if I have less the 2Mbit/ second bandwidth?
The refresh rate of the nautical charts will be slow and the user must wait until the complete chart has been refreshed before proceeding.
Is webcam capability required?
Only if you choose Webcam Authentication as your preferred form of verification for the final exam.
Do I have to download the Safebridge Client again If I work on a different computer?
Yes, you have to download it again. Please find the Client software, the manual and the installation guide here...
Can I use mobile internet for training?
It is possible. Please note however, that the connection via mobile internet is highly unstable.
Is it possible to train on board whilst at sea?
Yes it is possible to train on board. Please be aware that the computer on board still has to match the system requirements.
Whom should I contact, if I have any further questions?
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